Privacy Policy for Cleaners Richmond upon Thames Customers
This Privacy Policy explains how Cleaners Richmond upon Thames collects, uses, stores, and protects personal data of customers and prospective customers in the Richmond upon Thames area. It is intended to comply with the General Data Protection Regulation and related UK data protection laws. By using our cleaning services, you acknowledge that you have read and understood this Privacy Policy.
Scope of this Privacy Policy
This Privacy Policy applies to all individual customers, prospective customers, and website users of Cleaners Richmond upon Thames located in the Richmond upon Thames area. It applies whether you contact us online, by post, or in person, and whether you purchase services, request a quote, or otherwise interact with us.
Data Controller
Cleaners Richmond upon Thames is the data controller for the personal data described in this Privacy Policy. This means we decide how and why your personal information is processed. We are responsible for ensuring that such processing is carried out in accordance with applicable data protection laws.
Personal Data We Collect
We may collect and process the following categories of personal data about you:
Identification and contact information, such as your name, residential address, property access details provided by you, and billing address.
Contact details, such as your preferred contact method and any correspondence you send us.
Service information, such as details about the property to be cleaned, the type and frequency of cleaning services requested, notes regarding your service preferences, and records of appointments, cancellations, and changes.
Payment and transaction information, such as payment method details processed via our chosen payment processors, amounts paid, and billing history. We do not store full bank card details when payment is processed by a third party provider.
Technical and usage information, such as information about how you use our website or online forms, including the date and time of visits and basic device and browser information. This may be collected using cookies or similar technologies where permitted by law.
Feedback and communications, such as complaints, compliments, survey responses, or other feedback you provide about our services.
Lawful Basis for Processing Your Data
We rely on different lawful bases under data protection law, depending on the type of processing.
Contract: We process your personal data where it is necessary to enter into or perform a contract with you, for example to provide cleaning services you have requested, to arrange appointments, manage bookings, or handle payments.
Legal obligations: We process certain data to comply with our legal and regulatory obligations, for example keeping proper business and financial records, or responding to lawful requests from authorities.
Legitimate interests: We may process your data where it is necessary for our legitimate business interests and where those interests are not overridden by your rights and freedoms. This includes managing our relationship with you, improving our services, maintaining security, preventing fraud, and handling customer queries.
Consent: In limited cases we may rely on your consent, for example for certain direct marketing communications where required by law, or for the use of specific optional cookies. Where we rely on consent, you are free to withdraw it at any time.
How We Use Your Personal Data
We use your personal data for the following purposes:
To provide our cleaning services, including setting up and managing your account, scheduling and delivering cleaning visits, and tailoring our services to your preferences and property requirements.
To manage payments and billing, including issuing invoices, processing payments through our payment processors, and handling any billing inquiries or disputes.
To communicate with you, including responding to your enquiries, confirming bookings and changes, notifying you of service updates, and dealing with complaints or feedback.
To manage and improve our business, including monitoring service quality, training staff and cleaning operatives, analysing service usage patterns, and planning capacity in the Richmond upon Thames area.
To ensure security and prevent fraud, including verifying identity where appropriate, protecting our systems and network, and helping to detect and prevent unlawful activities.
To comply with legal obligations, including maintaining appropriate records for tax and accounting purposes and responding to lawful requests from public authorities.
Sharing Your Personal Data
We may share your personal data with carefully selected third parties who act as data processors on our behalf. These include:
Cleaning operatives and subcontractors who need relevant information to carry out the services at your property.
Payment service providers who process your payments securely and help prevent fraud.
IT and system support providers who assist in operating our booking systems, website, and data storage solutions.
Professional advisers such as accountants or legal advisers where necessary for the operation of our business and compliance with our obligations.
These third parties are required to use your personal data only in accordance with our instructions and to implement appropriate security measures.
We may also share information where we have a legal obligation to do so, for example with law enforcement or regulatory bodies, or in connection with legal proceedings. We do not sell your personal data.
Data Retention
We keep your personal data only for as long as necessary for the purposes described in this Privacy Policy, and to meet legal, accounting, or reporting requirements.
As a general rule, we keep customer account and transaction records for the duration of your relationship with us and for a reasonable period afterwards to answer queries, handle disputes, and comply with legal obligations.
In some cases we may retain data for longer if required by law or to establish, exercise, or defend legal claims. When data is no longer needed, it will be securely deleted or anonymised so that it can no longer be linked to you.
International Transfers
If any of our service providers process your personal data outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place to protect your information in accordance with data protection law. This may include the use of standard contractual clauses or other legal mechanisms to ensure an adequate level of protection.
Data Security
We take the security of your personal data seriously. We use appropriate technical and organisational measures designed to protect your personal information against unauthorised or unlawful processing, accidental loss, destruction, or damage. Access to personal data is limited to those employees, contractors, and service providers who need it for legitimate business purposes and who are subject to confidentiality obligations.
Your Data Protection Rights
As a data subject, you have a number of rights in relation to your personal data, subject to certain conditions and exemptions under data protection law:
Right of access: You have the right to request a copy of the personal data we hold about you and information about how we use it.
Right to rectification: You have the right to ask us to correct or complete inaccurate or incomplete personal information.
Right to erasure: In certain circumstances, you may ask us to delete or remove your personal data, for example where it is no longer necessary for the purposes for which it was collected or where you withdraw consent.
Right to restriction of processing: You may request that we restrict the processing of your personal data in certain situations, such as while we are verifying its accuracy or considering an objection you have raised.
Right to object: You have the right to object to processing that is based on our legitimate interests, on grounds relating to your particular situation. You also have an absolute right to object to direct marketing.
Right to data portability: In some circumstances, you have the right to receive the personal data you provided to us in a structured, commonly used, and machine readable format and to request that we transmit it to another controller where technically feasible.
Where we rely on consent as the lawful basis for processing your personal data, you have the right to withdraw your consent at any time. This will not affect the lawfulness of processing before consent was withdrawn.
Exercising Your Rights and Complaints
If you wish to exercise any of your rights, or if you have any questions or concerns about how we handle your personal data, you can contact us using the contact details published on our website or in your service documentation. We will respond to your request in accordance with applicable data protection laws.
You also have the right to lodge a complaint with the relevant data protection supervisory authority if you believe that your data protection rights have been infringed. We encourage you to contact us first, so that we can attempt to resolve your concerns directly.
Updates to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or how we process personal data. Any changes will be posted in the latest version of the Privacy Policy on our website, and the updated policy will apply from the date it is published. We encourage you to review this Privacy Policy periodically to remain informed about how we protect your information.
This Privacy Policy applies to all Cleaners Richmond upon Thames customers and prospective customers in the Richmond upon Thames area and is intended to explain clearly how and why we process personal data in connection with our cleaning services.
